Noresca Administration takes a comprehensive and forward-looking approach to customers’ NetSuite management. By ensuring both maintenance and improvements of implemented systems, Noresca helps companies achieve smooth operations.

The company is assigned a dedicated Account Manager to oversee the customer relationship and a Service Delivery Manager to manage the day-to-day work. This dual support ensures a balance between strategic overview and operational efficiency.

Regular meetings form the basis of the partnership, with tactical meetings focusing on long-term goals and operational meetings addressing immediate needs and improvement opportunities. In addition, Noresca has a support organization with expert resources to ensure that every aspect of the customer’s solution is optimized and maintained.

Streamlined case management with clear responsibilities

As a Noresca Administration customer, you have several ways into our team – customized to how you prefer to work. One of the most widely used is our efficient case management system, where you easily create cases, track status and collaborate with us on prioritization and resolution.

The system handles everything from support issues to urgent incidents. Each case is assigned a clear severity level and fixed response times, ensuring fast handling of critical needs. Whether you use the portal, email or contact your Service Delivery Manager directly, we make sure your issue is handled quickly and in a structured way.

For incidents, Service Level Agreements (SLAs) provide extra security by linking performance to contractual sanctions if deadlines are not met. Monthly reports offer transparency and allow customers to monitor service levels and drive improvements. Noresca also works with external third parties to resolve integration-related issues, reinforcing its commitment to comprehensive support.

Joakim Holm from Noresca is one of the driving forces behind the continuous development of Noresca Administration

“After each NetSuite implementation, we saw the same pattern: the solution doesn’t just need to work – it needs to live. Over time, both the business and the outside world change, which requires continuous work to maintain, improve and further develop the system. We built Noresca Administration for just that – a person-independent, structured service with documentation, dedicated support and a clear way in for all questions. It’s about being there – every working day – and ensuring that the customer’s solution is kept relevant and effective at all times.”

Continuous Improvement for Business Growth
Noresca’s philosophy of continuous improvement ensures that customers’ NetSuite solutions evolve with their business needs. Monthly recommendations help companies stay ahead of the curve, whether it’s a minor tweak or a significant system upgrade.
Before launching enhancements or integrations, each tweak undergoes extensive testing to ensure functionality and reliability. Documentation is continuously updated to reflect the latest system configurations, and customers can request full access to this documentation at any time. This transparent and proactive approach positions Noresca not only as a service provider but as a strategic partner for further growth.

Using thoughtful methods and deep expertise, Noresca is reshaping the way companies work with NetSuite – paving the way for smarter, more efficient business processes.

Want to know how we can support your business? Get in touch with us at contact@noresca.se.