As international SaaS companies grow rapidly accounts receivable and receivables management often becomes a bottleneck that slows down both cash flow and scalability in finance… For GetAccept high invoice volume, late payments and numerous customer queries led to an overloaded finance function and a finance inbox that was difficult to keep under control.

Together with Noresca GetAccept chose to implement AI agents for accounts receivable from Paraglide, directly integrated into Oracle NetSuiteas a modern solution for Accounts Receivable automation.

The result: inbox zero in one week – for the first time in six years.

The challenge: high load on the accounts receivable ledger and ineffective payment reminders

Many customers and unpaid invoices in the accounts receivable ledger

GetAccept handles a large number of customers and invoices every month through its existing billing service. This created a constant stream of emails to the finance inbox asking about invoices, due dates and payment status.

Large parts of the work in accounts receivable and management of accounts receivable was manual, with several people working full-time to handle incoming cases.

Late payments despite automated payment reminders

Despite automated payment reminders many customers paid late, especially international customers. Standardized reminder flows lacked context and were often ignored, making it difficult to get paid on time and effectively follow up on outstanding receivables.

Stress and low scalability in the finance function

The heavy workload in the accounts receivable department created stress and made it difficult to scale the finance function as the company grew.

When debt collection and payment reminders do not solve the basic problem of invoice management

Many companies try to manage late payments by escalating cases to debt collection. In practice, however, debt collection often creates new problems:

• When customers have questions about invoices, the dialog still ends up at the company, leading to manual coordination work between customer, finance department and collection agency
• Foreign debt collection is often costly, especially for large volumes of receivables
• Customer relations risk being negatively affected

Debt collection rarely solves the underlying cause: poor management of customer issues at an early stage of the accounts receivable process. For many companies there is therefore a need for a alternatives to debt collection that can act earlier in the process.

AI agents in accounts receivable – the next step after traditional payment reminders

Just as AI has streamlined customer serviceagents, AI agents can do the same for finance inboxes, accounts receivable and accounts payable.

AI agents can not only automate payment reminders, but also personalize communications, manage follow-up with delinquent customers, and respond to incoming queries with accurate information in real time.

This is the basis of Paraglides solution for AI in accounts receivable.

Paraglide – AI agents for accounts receivable in NetSuite and an intelligent alternative to debt collection

With Paraglide, GetAccept implemented AI agents for accounts receivable, directly integrated into NetSuite, which automates large parts of the daily work with accounts receivable. The solution works as an advanced NetSuite automation for the finance team and covers the entire dialog with the customer.

Paraglide’s AI agents can automatically answer customers’ invoice queries and include relevant documents such as invoices, credits, payment information and tax documents. They also handle objections and responses to payment reminders, improve the follow-up of unpaid receivables, and can capture purchase order (PO) numbers. r) from email threads. Only complex cases are escalated to human case handlers.

By resolving more cases early, Paraglide acts as an AI-powered alternative and complement to debt collection, reducing costs, especially for international customers, while improving the customer experience.

Paraglide integrates with Oracle NetSuite, CRM systems and subscription management systems.

👉 Learn more about AI for Accounts Receivable with Paraglide

The result: inbox zero, lower DSO and faster payments

Before Paraglide, GetAccept often had over 100 open tickets in the finance inbox. After implementation, the team reached inbox zero in just one week.

Stephanie Cronqvist, Finance Operations Manager at GetAccept, summarizes the impact:

“Previously, we were drowning in a high volume of queries in our finance inbox, but with Paraglide we reached inbox zero in just one week – for the first time in six years. We also saw a direct impact on our DSO, with payments coming in faster within the first 14 days.”

Noresca’s role in the implementation of Paraglide in NetSuite

Noresca played a crucial role in helping GetAccept choose the right solution for accounts receivable and receivables managementas well as ensuring that the NetSuite environment was properly set up to enable automation with AI agents. GetAccept’s implementation demonstrates how the right combination of ERP, AI and consulting can transform how finance teams work in practice.

The future of invoice management, payment reminders and debt collection

GetAccept’s journey shows that the future of Accounts Receivable and Accounts Payable doesn’t lie in more manual resources, more payment reminders, or more expensive collections – but in intelligent AI agents that can understand the customer’s situation and act accordingly.

With Paraglide, finance teams can automate their accounts receivable, reduce late payments, and create a more sustainable and scalable finance function.

👉 Discover how Paraglide works in NetSuite

👉 Learn more about how AI in NetSuite works

👉 Or read more about how Noresca works with NetSuite